Contact Us

If you have any questions, please contact

Rachel Mackie
Senior Business Development Manager
T: +44 (0)1273 789989
E: rachel.mackie@rethinkevents.com

Rethink Events Ltd,
1st Floor, Huntingdon House,
20a North Street,
Brighton,
BN1 1EB,
UK

Our Events

Frequently Asked Questions

JOIN US AS A PARTNER

Got a question? Check our most frequently asked questions below.

If you don’t find the answer, get in touch via email, through the chat room within the virtual platform, or call us on +44 (0)1273 789989.

Questions about the Summit

GO TO QUESTIONS

Questions about the Summit Platform

GO TO QUESTIONS

What time zone is the summit in?
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The summit will be held in US Pacific time.

Please note that the platform will automatically display in the time zone where the summit is being held. You can choose to switch this to your local time zone on the left-hand side of the Agenda page.

Are there special rates for Start-Ups?
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We offer a special delegate rate for early stage Start-Ups, subject to criteria. Please email our Senior Delegate Manager, Milo Radojevic or call +44 (0)1273 789989 to find out if you are eligible.

Can I share a pass with my colleague?
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You are not able to share your pass with a colleague at our virtual summits. If for some reason you can’t attend and want to transfer your pass to a colleague, we can arrange that. Please contact info@rethinkevents.com if you need help.

I’m media/press. How can I attend?
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For more information on marketing partnerships and media registration, please email Laura Hodgkiss or call +44 (0)1273 789989

How can I get involved as a speaker? Can I recommend a speaker?
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We always welcome interest from senior leaders who would like to speak or recommendations of speakers. Please email Oliver Katz to discuss further.

Can I get a refund? Can I transfer my pass to a colleague?
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Up to 30 days before the event date you can cancel and request a refund (we will deduct a 15% cancellation fee). We regret that no cancellations can be accepted after this date and full payment is due.

You can transfer your pass to a colleague at any time. Please email our logistics team with the following details of your colleague to receive your pass:

First Name:
Last Name:
Job Title:
Company:
Email Address:
Phone Number:
Company Address:

What is the Code of Conduct for this event?
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The summit is open and inclusive of any delegate regardless of gender identity, race, ethnicity, political belief, socioeconomic status, sexual orientation, ability, religion, or any other identity.

Respect, tolerance and understanding of others’ backgrounds and beliefs must be exemplified at all times. The summit is a forum to showcase the industry at its best and no form of discrimination, bullying or harassment of any kind will be tolerated.

Delegates must not engage in disruptive speech, behaviour, spamming or in any way which disrupts or interferes with the event or other individual’s participation in the summit. Rethink Events will be monitoring the open forums throughout the summit.

How do I book 1-1 meetings at the summit?
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If you are joining us in-person, you will still need to book 1-1 meetings via the platform.

Head to the 1-1 meetings tab on your app and select the attendee you wish to meet. Depending on whether the other attendee is joining in-person or virtually, you will have the option to book a meeting at our dedicated 1-1 Meeting tables, at an Exhibition Booth (for exhibitors only) or via video call hosted on the platform itself.

There will be a dedicated 1-1 Meeting Help Desk at the summit if you require further assistance.

What are the COVID regulations in place at the summit?
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All of our up-to-date COVID guidance can be found on the website here.

What platform will the summit be hosted on? Do I need to download anything?
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The event is held on our Swapcard platform. Once the platform is live, you will receive a dedicated email with login instructions.

The platform is available on desktop, and you can download the ‘Rethink App’ for iPhone and Android from the app stores.

When does the platform go live?
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The platform will is live. From NOW you are able to start booking 1-1 meetings and connecting with attendees.

You will receive a dedicated email with log in instructions.

How do I log in to the platform?
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You will receive an email from connect@app.rethinkevents.com with login instructions.

Alternatively you can access the platform here via desktop and login with the same details you used to register for the summit. You will need to use a recent browser such as Google Chrome (recommended) or Mozilla Firefox.

You can also download our ‘Rethink App’ for iPhone and Android from the app stores.

Do I need to use the platform if I am attending in person?
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We recommend that all of our attendees whether they are joining us in-person or virtually use the platform to make the most of their summit experience. These are some of the ways our in-person attendees may wish to use the platform:

-Access the full delegate list and connect with all attendees
-Book 1-1 meetings either at a dedicated table on site or via the video call function available on the platform
-Submit questions to the panels
-Vote in polls
-View and connect with the entire exhibition of both virtual and onsite booths

We recommend downloading the ‘Rethink App’ so you can access the platform via your iPhone or Android.

What internet browser do I need?
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To access the platform you need to use a recent browser such as Google Chrome (recommended) or Mozilla Firefox.

Is there a video tutorial I can watch?
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We’ve prepared a short video tour of the platform to help you get started which you can watch here:

Can I watch on demand? How long will the content by available for?
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All summit content and networking abilities will be available on the platform for one month after the summit, until April 25, 2022.

The only exception is that roundtables are not recorded and will not be available to watch on demand.

How do I complete my profile?
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First, update your profile with a photo, a short biography and information about your company and skills.

The more information you include, the better the AI matchmaking tool can work, to increase profile views and suggested matches with the right people you want to meet.

How do I manage my schedule?
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You can manage your schedule in the ‘My Planner’ tab at the top of the homepage. Here you can manage your availability for meetings, browse the connections you have made, and view which sessions you have registered to attend (note it is not mandatory to register for sessions, this is just to allow you to plan your time).

Have a look at this video we made, explaining how to request meetings and manage your schedule on Swapcard:

How do I register for virtual roundtables?
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Virtual roundtables are the only sessions which require you to register your place. They work like a ‘zoom’ video call and are limited to 12 participants. You can secure your spot by heading to the Roundtables tab from the menu at the top of the page and then clicking the ‘+’ button next to the roundtable you would like to join.

Please note you will only be able to join one roundtable session per day and they are not recorded so will not be available to watch on demand.

How can I submit questions to the speakers during sessions?
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When you are watching a session via the ‘Watch LIVE’ tab you will be able to engage in the live audience chat on the right-hand side. You are able to submit questions in the dedicated ‘Questions’ tab which will be fed to the session chair, and participate in any polls that may be running.

How do I book 1-1 meetings?
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Click ‘Book 1-1 Meetings’ in the menu at the top of the page on desktop or on the homepage of the app. You can filter the attendee list by company type, country and company name. Select an attendee to view their profile and you will see their list of available times. Simply select a time, add a message and click ‘send meeting request’. You will receive a notification when that meeting is accepted, and can also add to your own calendar.

Note – the summit platform automatically adjusts all times shown (agenda, meetings, available times etc) to the timezone the event is being held in.

Have a look at this video we made, explaining how to book 1-1 meetings on Swapcard:

How do I manage my meetings and availability?
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You can see your pending or confirmed meetings in ‘My Planner’ and then by clicking the ‘My meetings’ tab on the left hand side on desktop or the meetings (2nd) icon in the app. You can cancel a confirmed or pending meeting by clicking ‘Cancel Request’ (if it was pending) or ‘Cancel Meeting’ (if it was confirmed). You can also manage your availability by clicking ‘Make unavailable’ for specific meeting slots.

Remember the platform automatically adjusts to the summit’s timezone (for agenda, meetings, available times etc).

Have a look at this video we made, explaining how to book 1-1 meetings on Swapcard:

How do I reschedule a meeting?
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It is not possible to reschedule a meeting, whether it is pending or confirmed. If you want to reschedule it, you have to cancel it and book another meeting at a different time. You can cancel meetings in ‘My Planner’ under the ‘My meetings’ tab.

Is there a limit to how long a meeting can be pending?
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Yes, if your meeting at a 1-1 table has been pending for over a week, it will automatically be cancelled and you will receive a notification saying that the request was declined by the other attendee.

How do I set up a group call?
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You are only able to set up group calls with attendees that you have connected with.

In order to start a group call, head to your inbox (the message bubble icon) and click the pencil icon to create a group, select the attendees you wish to invite and select ‘Next’. Once you have created your group, you can share messages and start a video call be selecting the camera icon to the right of your groups’ names.

How do I connect with speakers?
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Select a speaker from their agenda session or search for them in the attendee list under the ‘Book 1-1 meetings’ tab.

You can request a 1-1 video meeting with a speaker directly from their profile page in the same way as any other attendee. You can also see which sessions that speaker is participating in, and add those sessions to your schedule if you wish.

Can I book a meeting with an exhibitor?
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Yes, all of our partners have their own virtual exhibition booth and some will also be joining us onsite at the exhibition.

You can browse the booths and find out who is joining in-person by heading to the ‘Exhibition’ tab and filtering by ‘onsite booth’.

If you wish to book a virtual meeting with an exhibitor, click on their booth and select a time you wish to video call and send a request with a message.

Meetings with onsite exhibitors work much the same way, click on their booth and select a time you wish to meet, you will have the option to either book a 1-1 table, meet at their onsite booth or set-up a video call.

I'm registered for World Agri-Tech / Animal AgTech. How can I access the platforms for the other summits?
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You can access all the summit platforms here.

You can toggle between summits when you are already within a summit by clicking the Rethink Events logo to the left of the summit name at the top of the page.

Within the app, simply click the home icon and you will be able to view all summits.

Can I export my meetings, schedule and contacts?
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In ‘My Planner’, you can export your whole schedule to your own calendar application by clicking the ‘Export to My Calendar’ button on the right hand side. You can also export your sessions, meetings and bookmarks to a single printable PDF file by clicking ‘Download PDF’.

At the end of the event, you can download all of your connections and contacts in an excel file. Click the People icon at the top of the page and you will see the option to export your contacts.

How do I join my video meeting?
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In ‘My Planner’ you can view all of your accepted meeting requests in ‘My Schedule’. When it’s time for the meeting, a ‘Meeting Call’ button will appear next to the meeting slot.


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